CTEC

The Central Technical Education Centre at Spring Valley Road, Miamisburg was opened in 1970 to provide technical education to both Domestic and International Engineers.  A special edition of the NCR International News and  a Students’ brochure describe the facilities in detail

The Central Technical Education Centre International News 1970

Optimum Service to Users is Theme of New NCR Technical Education Center.

The Central Technical Education Centre International News 1970

Optimum Service to Users is Theme of New NCR Technical Education Center.

"No product is any better than the service behind it." Throughout the 86-year history of the Company this motto has served as the basis for continued and intensive develop­ment and educational activities for NCR Technical Service personnel. With the ever growing complexity and variety of NCR products, the Company recognizes that even the best salesman cannot sell our equipment of high quality to the most interested customer unless he, the customer, has the assurance that his installation is backed up by efficient, prompt, and reliable service. Good service breeds customer satisfaction which, in turn, leads to increased sales. The success of Technical Ser­vices depends on the selection, education and growth of its man­power. Human resources are the most valuable asset of Technical Services. Although it is obvious that through the extensive educa­tional program technical person­nel acquire skills and knowledge, it is not so obvious that these skills and knowledge are a form of capi­tal that is part of a deliberate and well-calculated investment which has grown at a faster rate than in­vestments in conventional assets. This idea is best reflected in Mr. Laing's statement: "In the future, the most important thing we'll be marketing. will be MANPOWER.
That means our product and our best investment will be PEOPLE."
The most striking characteristic of our time is profound change. To effectively deal with today's technological changes in order to meet tomorrow's tasks, NCR pro­vides to its technical personnel the most modern and well-equipped educational facilities. The new NCR Technical Education Center in Dayton, located about 12 kilo­meters south of the main factory complex, is a logical outgrowth of this increased emphasis on the education of technical service per­sonnel. The Center includes the new International facilities for technical education on the NCR Century 100 and 200 systems, their peripherals, online systems and new EDP products.

The operations of the Interna­tional Center are under the management of Dennis J. Palmer, who is a native of South Africa. This Center comes under the scope of the Technical Education Depart­ment of which Fred Scheuer is Di­rector.
In Mr. Palmer's words, "The basic function of the school, be­sides providing technical training in electronic equipment to mem­bers of the International Division, is to provide guidance and support to all International schools in the conduct of technically associated instructional programs. These are mainly to promote effective world­wide instruction in the service and maintenance of electronic data processing systems and other products marketed by the cor­poration. These programs include a definition of service strategies, training philosophies, develop­ment and validation of course syl­labi, on-the-job training programs and instructor development and upgrading on the latest technolog­ical innovations. We also have the capacity to provide library and in­formation services to other schools in the International Division."
In regard to the average train­ing time of students attending the school, Mr. Palmer said: "The shortest course we teach is three days on the Class 18 Calculator. This, of course, only qualifies the technician to repair certain as­pects of this machine. The longest training is in the region of 36 weeks. This course includes train­ing on the full NCR Century line. The training on the NCR Century is divided in three phases. The first phase is 17

weeks and comprises the basic NCR Century 100 sys­tem. From there, the student can go on to the peripherals of the NCR Century which take another six weeks and then to the 200, which lasts seven weeks. Also, there are other peripheral units which generally take less than three weeks each."
The Technical Education in the International Center is divided into three principal sections —NCR Century 100 and peripheral units training, under the direction of Don Crissinger; NCR Century 200 and online equipment train­ing, under Alfredo Baldessari, and training on new EDP products, under Hubert Wudke. The in­struction in all of these sections takes place in both English and Spanish.
The operations of the 100 and 200 systems section are essentially similar, said Mr. Baldessari, who is a native of Argentina and one of several instructors who speak both English and Spanish. "My section," said Mr. Baldessari, "deals specifically with the NCR Century 200 and associated pe­ripherals, including online equip­ment, which consists of the 621 multiplexor, the 438 controller and the 42 online. The training is di­vided into two phases: theory and practice on the equipment. About 57% of the time is spent on the hardware; this means working with the machine, and, the rest of the time on theory.

The operations of the Interna­tional Center are under the management of Dennis J. Palmer, who is a native of South Africa. This Center comes under the scope of the Technical Education Depart­ment of which Fred Scheuer is Di­rector.
In Mr. Palmer's words, "The basic function of the school, be­sides providing technical training in electronic equipment to mem­bers of the International Division, is to provide guidance and support to all International schools in the conduct of technically associated instructional programs. These are mainly to promote effective world­wide instruction in the service and maintenance of electronic data processing systems and other products marketed by the cor­poration. These programs include a definition of service strategies, training philosophies, develop­ment and validation of course syl­labi, on-the-job training programs and instructor development and upgrading on the latest technolog­ical innovations. We also have the capacity to provide library and in­formation services to other schools in the International Division."
In regard to the average train­ing time of students attending the school, Mr. Palmer said: "The shortest course we teach is three days on the Class 18 Calculator. This, of course, only qualifies the technician to repair certain as­pects of this machine. The longest training is in the region of 36 weeks. This course includes train­ing on the full NCR Century line. 

The training on the NCR Century is divided in three phases. The first phase is 17 weeks and comprises the basic NCR Century 100 sys­tem. From there, the student can go on to the peripherals of the NCR Century which take another six weeks and then to the 200, which lasts seven weeks. Also, there are other peripheral units which generally take less than three weeks each."
The Technical Education in the International Center is divided into three principal sections —NCR Century 100 and peripheral units training, under the direction of Don Crissinger; NCR Century 200 and online equipment train­ing, under Alfredo Baldessari, and training on new EDP products, under Hubert Wudke. The in­struction in all of these sections takes place in both English and Spanish.
The operations of the 100 and 200 systems section are essentially similar, said Mr. Baldessari, who is a native of Argentina and one of several instructors who speak both English and Spanish. "My section," said Mr. Baldessari, "deals specifically with the NCR Century 200 and associated pe­ripherals, including online equip­ment, which consists of the 621 multiplexor, the 438 controller and the 42 online. The training is di­vided into two phases: theory and practice on the equipment. About 57% of the time is spent on the hardware; this means working with the machine, and, the rest of the time on theory.