We give one or two little illustrations of Factory methods which we have so far been able to adopt at the London Offices. It will be readily understood that the comparatively small staff here necessitated a very moderate commencement.

A spacious Bath and Dressing Room is placed at the disposal of the young women. (This facility was unique to NCR and was available for hot or cold baths, by prior arrangement, in the company's time. At that time only one house in 300 had a bathroom)

One of our views shows a corner of the Young Women's Tea Room, an institution which is much appreciated during the recess given on the Company's time for taking tea each afternoon.

It goes almost without saying, that the suggestion box system is in active operation. Many useful suggestions come to hand from time to time, and a series of money prizes ranging from 10/- to £2 each are offered for the best suggestions during each half-year.

In 1908 JH Patterson again visited England. This time he stayed for two years. One of his first actions was to remove Mr Saxe as managing director. He had brought with him from America, Mr Charles Palmer a former British Army Gymnastic Instructor and later an assistant to the famous Eugene Sandow in his physical training school. John H in his constant search for perfect health had undergone a prolonged fasting cure. The fast may have cured his original problem but it nearly killed him. It was then that John H. went to the Sandow school and was put under the care of Palmer. He derived such benefits from his treatment that he engaged him as his personal attendant at took him first to Dayton and then to London.

Patterson made Charles Palmer the new Managing Director of the British organisation. His only qualifications for the job were his magnificent physique his knack of managing J.H.Patterson and on occasions an overwhelming gift of the most forceful army language.

In 1910 a new managing Director was appointed by Patterson, a Mr Henry C. Banwell. He was an Englishman who had emigrated to America in his early teens and had been in charge of the office in the first department store to install National Registers. Shortly after appointing Banwell, Patterson returned to Dayton taking Palmer with him.

Banwell was a man of forceful character and untiring energy. He took charge of the British Organisation at a critical time and managed it on a profitable basis for the next 19 years.

Early after his appointment Banwell took over the building adjoining the Tottenham Court Road Office to provide extra rooms and allow improvements to the existing building. On the top floor was a much larger personal letter department, a new agents office and a shipping department.

On the second floor a brand new office housed the experimental department later known as research and development. next to this was the mechanical department and the "Betterments Department".

On the ground floor a new enlarged showroom was established and a new convention hall built on the American pattern and part of the ground floor became a garage to house NCR's new fleet of motor vehicles.


Tottenham Court Road 1904-1936